FAQ
What is an escape room?
An escape room is a live form of entertainment offering challenges, puzzles, clues and riddles that players must decipher and solve in order to escape a themed room.
Are we locked in?
Yes and no. Yes, the door is locked and you’ll need to use your skills to figure out how to unlock it to “escape”. However, there will always be at least one way to get out without a key or code for emergencies.
How many people can play?
It can vary from game to game. Our first two games will be designed for a maximum of 6 players per game.
Will we be paired with strangers?
Yes, that is possible if you book less than the full amount of players and another group books for the same game and time. But, don’t think of them as strangers. Think of them as people that may be able to come up with different ideas and help you escape the room.
What if we don’t want to be grouped with strangers?
You can simply book all available spots for a specific date/time to ensure that no one else can book with you.
How long does a game take?
One hour or less. You’ll have 60 minutes to complete a game. If you are able to get out early, awesome! If you are unable to beat the game in 60 minutes, we’ll come let you out.
What do we get if we escape?
Bragging rights! Then, you can throw down a challenge to your friends to see if they can beat your time.
Can we change our date and/or time after we’ve booked?
Possibly. Please contact us at info@escapehourroom.com or stop in during our business hours and we’ll do our best to find another date and/or time for you.
Can I cancel or just get a refund?
Sorry, all sales are final. But, we can help you find a date or time that can work for you.
How old do we have to be?
We have designed these rooms for adults. But, children 12 and up are allowed as long as there is at least 1 adult for every two children 14 and under. A parent or guardian will need to sign a waiver for any player under the age of 16.
What do I need to bring?
Your wits, common sense and logical thinking. No food or drink will be allowed in the rooms. Everything you need to solve the games will be in the rooms. No cellphones or outside items can be used once the game starts.
Are walk-ins accepted?
We will accept walk-in groups, but keep a few things in mind. First, scheduled times have precedence, so if you walk in and all the spots are booked for that evening there is nothing we can do for you. Second, if there are no rooms booked for a night, we may not be in the office during those hours. Calling ahead is highly suggested.
Do I need to book in advance?
It is strongly recommended to make sure that your spots are reserved.
What time should we arrive?
Please plan to arrive 10-15 minutes before your scheduled start time. Since we book specific times, we need to keep on our schedule.
My company/organization wants to do a group outing. Can we do that?
Yes, we can do group outings. Please contact us at info@escapehourroom.com to work out the details.
